WELCOME to iCS - Integrity Claims Service
Where customer service is not a department - it's an attitude!

The key to our success at iCS is customer service! Yes, we are some of the most experienced claims adjusters in the business. Sure, we have the knowledge to resolve the most complex situations. But what really sets iCS apart from other claims adjusters is our dedication to customer service. Customer service isn't just a number you call; it's not someone who takes messages or reads a script. At iCS, it's definitely an attitude that's governed by four areas of caring.

1. Listen effectively to ensure we understand expectations
2. Exceed your expectations
3. Never take complaints personally: use to correct and evaluate
4. Respect our customers and act with INTEGRITY!


From the very first contact and during every aspect of the claims process, you can be confident your company will be professionally represented and your customer treated fairly. The iCS Adjuster Team listens to our clients to ensure our understanding of what is really important to them. Our goal is to exceed our clients' expectations by always seeking to learn and teach through a set of measurable processes.

Since all of our adjusters are considered to be a part of the iCS Adjuster Team, we are all held personally accountable for influencing the perception of the customer. We are going to make sure you are satisfied because that is how we define our success!

REMEMBER - Customer Service isn't a department -
It's an attitude!

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